Did you realize that you can assist future patients and your healthcare professional simultaneously just by posting a quick, honest review online?
Seeing that more and more people depend on online reviews in selecting a healthcare professional, simply sharing your experiences can push someone to finally seek the help they need. Plus, you can facilitate your hearing care professional to deal with any issues that could improve the practice—in turn producing a positive experience for prospective patients.
Are you ready to make a difference in people’s lives? The following are four additional reasons you should review your hearing care provider on the web.
1. It’s easy to publish a review online
Many hearing care providers have a website with a web page dedicated to reviews, and this is the best place to start. Quickly navigate to the website, find the review link, and write a brief review directly on the website—all in less time than it takes to brew a cup of coffee.
2. You can help people finally get the help they need
As stated in a 2015 BrightLocal survey, 92 percent of consumers now read online reviews, and 80 percent will trust online reviews as much as personal recommendations.
Which means 8 out of 10 people will consider your review as sincerely as a personalized referral. If you had an enjoyable experience, providing a positive online review is without question the best way to get the message out, supporting other people to get the same high quality of care.
3. You can help establish a fair picture of the practice
Research shows that people are significantly more likely to publish reviews following a bad experience than after a positive one. This creates a negativity bias that can portray the practice in a bad light.
No one is perfect—and no practice is either. Whether the negative reviews are justified or not, they will likely get posted. And if the positive experiences go unpublished, this will produce a distorted picture. If you feel the practice is deserving of a good reputation, you can help them out by posting a positive review.
4. You can help your hearing care provider improve the patient experience
We believe in truthful, respectful reviews, without regard to whether those reviews are positive or negative. But we also feel that attempting to resolve issues privately is the best place to begin.
If you’ve had a negative experience, it’s almost always best to first get in touch with the practice in private. Very often, the issues can be solved whereby both parties are pleased. However, if the issues were not settled to your satisfaction, you may feel that your negative experience must be shared.
In this case, in the name of honesty, you may want to post respectful suggestions that can help the provider strengthen the patient experience. This ultimately helps the practice and brings about a better experience for potential patients.